Understanding HOW your organization gets things done is best understood visually by illustrating who does what, with what technology, within every step of a given process. Process mapping is a foundational exercise in modernizing your digital backbone.

OUTCOMES OF BUSINESS CAPABILITY MAPPING & MODELING

FPOV will assist in developing your process inventory by determining the process grouping, process definition & boundary, and process owners. This sets us up FPOV to interview the correct people and document the process at the right altitude. From here FPOV transitions the interview into swim lane process maps so that they can be visually confirmed and reviewed by your team to improve efficiency.

BUSINESS CAPABILITY MONITORING PROCESS

We do a process inventory and understand process owner accountability. Then we effort to understand how the subject matter experts (SMEs) are actually doing the process. We visualize the process into swimlane process maps so that they can be used for process improvement, requirements gathering, and employee onboarding. Finally, we identify and analyze risks and opportunities through a value stream lens.